HCP: Healthcare Professional Certificate Program - CEUs

Become a More Confident, Capable Healthcare Professional

Build practical skills for communication, trauma-informed care, engagement, health literacy, behavior change, difficult situations, and client-centered service.

15 courses * ~22 hours * 22 CEU credits provided by University of Wisconsin - Green Bay * Certificate of Course Completion

$450

Who is this program for?

The Healthcare Certificate Program (HCP) is for anyone working in healthcare: Case Managers, Patient Navigators, Peer Support Specialists, Nurses, Doctors, etc.

What you’ll learn:                                                                             

The HCP provides foundational knowledge and skills that support work in healthcare. The curriculum includes the following.

INSTRUCTOR-LED HCP VIDEOS

1. Introduction: An overview of the Healthcare Certificate Program (HCP)
2. Best Practices: Discussion re: best practices, ethical care, self care, cultural competence; & identification of your strengths & areas for growth – 1 hour, 10 min.
3. Healing (Trauma) Informed Self Care: Identification of the impact stress, trauma, secondary trauma, burnout & compassion fatigue have on healthcare professionals; as well as practical approaches toward a plan to stay well in the field – 1.5 hours
4. Healing (Trauma) Informed Care: Examination of how stress/trauma impact us all with a focus on working with practical approaches in work with participants who have active stress/trauma – 2 hours
5. Engagement & Retention in Care: Information to define Medical Self Management, the importance of & strategies to ensure Engagement & Retention in Care using Motivational Interviewing (MI) & other approaches – 1 hour, 40 min.
6. Health Literacy & Adherence: Exploration of approaches that support participant knowledge about the issue(s) they are exploring (health literacy) & strategies to effectively address the issue(s) in the short & long run (adherence) – 1 hour, 20 min.

ONLINE SELF PACED HCP TRAININGS

1. Reducing Stress Through Self Care: A Trauma Informed examination of self care to help insulate you from the stress, trauma, secondary trauma, burnout & compassion fatigue associated with work in healthcare – 1 hour
2. Helper as a Person: Examination of professional boundaries, transference & counter transference, and the importance of wellness as a healthcare professional – 15 min.
3. Therapeutic Communication: Identification of basic elements of communication, obstacles to communication, and fundamental skills toward effective communication – 40 min.
4. Multiculturalism: An overview of the importance of being a culturally competent professional, as well as approaches that support cultural competence - 1 hour, 10 minutes)
5. Approaches to Difficult Situations: Exploration of behavioral escalation & the verbal escalation continuum, along with strategies toward de-escalation – 30 min.
6. HIV 101 (can be waived upon request): Explanation of key terms and knowledge re: HIV/AIDS & treatment – 1 hour
7. Mandatory Reporting: Definitions of informed consent, duty to warn, and mandatory reporting including at-risk adults – 45 min.
8. Service Planning: Examination of the service planning cycle, including how to write measurable objectives & re-engagement plans – 40 min.
9. Stages of Change: Practical application of approaches for each stage of change of experienced by participants in healthcare- 40 min.
10. Harm Reduction: Application of approaches to client-centered care that lean toward participant desires without pushing – 30 min.

How will the HCP benefit you?

1. Be efficient & effective in what you do, even with a high volume of work
2. Work well with participants whether on the phone, virtual, &/or in person
3. Work well with participants whether “easy” or “difficult” due to personalities, life circumstances, choices/behaviors, etc.
4. Understand how to best support those impacted by stress &/or trauma
5. Care well for yourself as your job invites stress, trauma, secondary trauma, burnout, & compassion fatigue
6. Do a good job or “help” in the big & small ways

Why the HCP?

The HealthCare Professional (HCP) Certificate Program (previously Medical Case Management, MCM, Certificate Program) is based on best practices, as well as input from direct service personnel & organizations. The goal of the HCP Certificate Program is to provide learners with a strong knowledge base and clinical skill set to succeed with the diverse set of client needs inherent to the work of direct care workers.

HIV/AIDS is a central theme throughout which highlights applicability to specific issues, and Motivational Interviewing (MI) approaches are provided for practical skills acquisition/maintenance.

Build practical skills to ensure Confidence & Capability as a Healthcare Professional!